What do you need to prepare when you need the LED display online support from the suppliers ?

What do you need to prepare when you need the LED display online support from the suppliers?

BIBI LED and many of your suppliers offer LED display online support service ( This part is only for software set up ).

Apparently, All of the both sides, the customers and the suppliers want to save the time and make the works more efficient to solve the problem, right?

Therefore, we got some experiences would like to share with you after many times LED display online support of our customers.

The list of the customers need to prepare as below

  • Teamviewer 

This tool makes sure that we can control your computer fluency , the best remote control app that we have been seem.

  • WeChat 

If you are working with the Chinese suppliers , you must download this online chat APP , almost 90% Chinese use this one to talk with the friends and share their life on their WeChat posts , some of you must be very confused , why the Chinese suppliers can not just download Skype , WhatsApp or Facebook , etc. to chat with you directly ? Because we can not log in these APP without the special VPN , and the internet of most VPN is not stable , so it is wasting time because of the terrible VPN internet when we are talking with you during the LED display online support

  • Video call 

We have to watch the LED screen when we set up the software by teamviewer, because we need to know what happens after to clicked ” save changes ” on the software, You could use your laptop camera, cellphone camera ( WeChat is already on your cellphone ), anyway you can think over and let us watch your LED screen.

  • The modules , Power supplier and the control cards

You need to prepare the complete connection of the modules that are ready to power on. As usual, one single module is enough, but we will inform you before the LED display online support.

  • Software 

It depends on which control card are you using, like Linsn, Novastar, Colorlight, Huidu, Lumen, a lot of them, therefore, you need to download and install the right version software studio on your control computer before the LED display online support.

That’s all the customers need to prepare before the LED display online support.

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